FAQ: common problems and quick fixes

I didn't receive the verification code

Check your spam folder, then click Resend. For a password reset, use Forgot password? and Request Verification Code again.

"Captcha not ready. Please try again."

Wait a moment and try again. Disable browser extensions that block scripts, or reload the page.

My changes are not visible on the live job page

The header shows Unpublished changes. Click Publish Changes.

My Facebook Pages or Instant Forms don't show up

Meta is not connected or the connection expired. Open Integrations > Meta Ads and click Connect with Meta or Reconnect, then Check again.

My ads are not running

Check the status in Ads Manager: In review means Meta is still reviewing. Rejected means Meta did not approve the ad. Needs payment info means your Meta ad account needs a payment method.

"Approve creatives in Ads Editor before launching"

Open Ads in your campaign, approve at least one creative and launch again.

A WhatsApp screening didn't start

Open the screening campaign: the status explains why, for example a missing phone number or an inactive campaign. Make sure the screening is published and Active.

How do I delete my account?

There is no self-service delete button. Contact our support team via this chat and we will help you.

I applied for a job. Who do I contact?

Your application goes to the company that published the job. Please contact them directly, for example via the chat link or email you received. HireLab cannot see or change decisions about applications.